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Creating Customer Loyalty through Emotional Bonds, Business Customer Service

Creating Customer Loyalty through Emotional Bonds
By: Joakim Thörn

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  • Screen sharing technology
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  •    DURATION: 1h 00min
  •  LANGUAGE: English
  •  EXPERTISE LEVEL: Advanced
  •  CATEGORY: Customer Service

Online Course Description

The foundation of any company is its customer base. Without customers, a company will soon fold up and fail. Ensuring loyal customer relationships is at the heart of every great business. Positive branding is only one step in the process of building a connection with customers. A company must also be sure to connect emotionally and form a bond with its customers if that company plans to remain competitive. Products, services, high-tech tools, and a supreme location are assets to any business, but customers provide the sales. Furthermore, a strong customer base translates to referrals, which brings more customers. Effects arising with my commitment are quantified by: - Increased customer loyalty - Increased sales - Increasing CLV (Customer-lifetime-value) - Reduced churn (customer-at-risk) - Increased recommendation factor (NPS) - Increased share value My weaknesses: I will admit without hesitation that I have a tendency to start lecturing all the time for the people around me about customer experience. Join a one hour consultation with now!


  • Live video call and screen sharing with Joakim Thörn
  • Schedule a call at a time convenient for you
  • Prior to session you will be able to get in touch with Joakim Thörn to explain your background and what you are trying to achieve
  • Prior to session, Joakim Thörn will provide list of resources and materials needed to prepare for session
  • You will be able to cancel a class and get a refund up to 24h before the scheduled session
  • Moneyback guarantee

Creating Customer Loyalty through Emotional Bonds

Business Customer Service