Edinburgh, United Kingdom
Member since March 28, 2017
Reworked IBM Global IMAC Outsourcing Projects Processes and Procedures for different countries into one set. Checked Outsource Contract for alignment. Collaborated with Service Delivery Managers and/or Contracts Team.
During conference calls, performed walk-throughs and communicated the changes for each document. All questions recorded for analysis and escalation. Remedy 7.1 moved from Incident Ticket to Change Ticket. Tasks defined in Change Templates for Workflow to notify assigned groups.
Perform Group member logs in to Remedy. Selects Template with required tasks to install PC. With standard image and starts SLA clock. Workflow settings email Facilities. To check location and ensure desk and chair and services allocated. Email Stock Controller/ Procurement for PC and standard image build licenses. Build PC, install it and ensure End User satisfied. Then log on to Remedy to close the Change Ticket. Confirm task done and Configuration Management team stop SLA clock.
What I do
Research projects cover Crowdfunding, Blockchain, GDPR and IoT;
Research, write, proofread, edit and respond with information, proposals and tenders;
Writing or updating Manuals, Processes and Procedures for Management Systems certification;
Gather and cleanse Business, Technical, Functional and Non-functional Requirements. Then add process descriptions to each;
Write, Proofread, edit, and format a wide range of Business and Technical documentation on SharePoint, web pages and Wiki.
Produce CE Mark and FDA Technical Files for electronic products;
Write product and service specifications, Build, Test and Handover Plans;
After analysis, write Electro-Magnetic-Compatibility Specifications for electronic products (for example, engine control system);
Write Articles, Blogs, Web site content, White Papers, and Training Courses.