If you’re looking for automotive, telco or financial industry customer strategy, CEM, CX, customer journey management, customer centric marketing, business strategy, or innovation, it’s time for us to talk. I bring you profit opportunities, practical ideas and concepts that allow you to create a great customer experience, differentiate your business in the market place and even transform your industry. In other words: “ideas that make money” - and practices that make your customers more loyal, happier, and more likely to recommend you. I don’t come to this conversation empty handed. Over the past 20 years, I’ve been an entrepreneur, a CEO and had the opportunity work with senior teams at large accounts like Lexus, Toyota, Vodafone Group, ING, BAT Japan, Sanoma CEE, Heineken, Philips, Bank of Pireaus, JTI Ukraine, BNP Paribas Investment Partners, Novartis, Deloitte, Lowe, Ogilvy, and many others. While this experience gave me the opportunity to inspire them with new ways to grow their business, it also taught me a lot about what works and what doesn’t in business model innovation and CX. You can find me at Futurelab, a strategy boutique I co-founded and where I head up the innovation practice, while also focusing on customer experience. I am an accomplished speaker - I have given presentations and keynote speeches at many events, in Europe, US and Asia. Topics include customer centricity, NPS, marketing innovation, social media and many others. As a Senior Associate at Management Centre Europe/American Management Association I have delivered programmes and trainings in Europe and Asia. I also serve as senior advisor and board member to INACO and Nedesco. I am available for additional (advisory) board memberships I am available as business coach for hands on customer centric innovation and business improvement. NPS: Net Promoter® Certified Associate Finally, I am a juror of the Webbies Awards. Specialties: Fluent in English, German and Dutch
Customer Experience - Advanced
Customer Satisfaction - Advanced
Marketing Strategy Consultants - Advanced
Strategy Development - Advanced
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