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Joakim Thörn

Stockholm | Member since March 23, 2017
CX Transformer @ Effectly. I help CEO´s, CMOs and other top execitives, to get more engaged customers that pay more, stay longer and recommend your brand Father of two, husband, speaker, Helping companies grow through amazing Customer Experience My weaknesses I will admit without hesitation that I have a tendency to start lecturing all the time for the people around me about customer experience. As you can see I am not revealing my personal weaknesses in public like this without having an ulterior motive. I do it to torpedo an inveterate prejudice. I want to show that a weakness can be a strength. Especially when you start to listen to both employees and customers wants, needs and desires, and from there embraces errors and discrepancies in your business, that you take the first step to real development and growth of your business or organization. So start to really listen to your customer and employees stories in real-time and you will lay the foundation of transformation to a customer-obsessed one. Effects arising with my commitment are quantified by: - Increased customer loyalty - Increased sales - Increasing CLV (Customer-lifetime-value) - Reduced churn (customer-at-risk) - Increased recommendation factor (NPS) - Increased share value Read more about CX and the transformation in my blog here: https://www.effectly.com/blog Let´s do it and remember what goes around, that comes around! Tags: #customerexperiencemanagement, #CX #CEM #CJM #VOC #customerjourneymapping, #customerservice, #customersatisfaction, #customerengagement, #employeesatisfaction, #VoiceoftheCustomer, #VoiceOftheEmployee, #EnterpriseFeedbackManagement, #CustomerSurveys, #SocialSurveys, #Valueaddedsales,
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Customer Care Customer Experience Customer Satisfaction Customer Service Customer Support
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Skills & Experience

Customer Service - Advanced

Customer Care - Advanced

Customer Satisfaction - Advanced

Employee Engagement - Advanced

Management - Advanced

Customer Experience - Advanced

Customer Support - Novice

Employee Relations - Intermediate

 
Stockholm
Posted 4 months ago
English

The foundation of any company is its customer base. Without customers, a company will soon fold up and fail. Ensuring loyal customer relationships is at the hea...

$190.00
Posted 4 months ago
English

The foundation of any company is its customer base. Without customers, a company will soon fold up and fail. Ensuring loyal customer relationships is at the hea...

$190.00
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