CX Transformer @ Effectly. I help CEO´s, CMOs and other top execitives, to get more engaged customers that pay more, stay longer and recommend your brand
Father of two, husband, speaker, Helping companies grow through amazing Customer Experience
I will admit without hesitation that I have a tendency to start lecturing all the time for the people around me about customer experience.
As you can see I am not revealing my personal weaknesses in public like this without having an ulterior motive.
I do it to torpedo an inveterate prejudice.
I want to show that a weakness can be a strength.
Especially when you start to listen to both employees and customers wants, needs and desires, and from there embraces errors and discrepancies in your business, that you take the first step to real development and growth of your business or organization. So start to really listen to your customer and employees stories in real-time and you will lay the foundation of transformation to a customer-obsessed one.
Effects arising with my commitment are quantified by:
- Increased customer loyalty
- Increased sales
- Increasing CLV (Customer-lifetime-value)
- Reduced churn (customer-at-risk)
- Increased recommendation factor (NPS)
- Increased share value
Read more about CX and the transformation in my blog here: https://www.effectly.com/blog
Let´s do it and remember what goes around, that comes around!
Tags: #customerexperiencemanagement, #CX #CEM #CJM #VOC #customerjourneymapping, #customerservice, #customersatisfaction, #customerengagement, #employeesatisfaction, #VoiceoftheCustomer, #VoiceOftheEmployee, #EnterpriseFeedbackManagement, #CustomerSurveys, #SocialSurveys, #Valueaddedsales,